WITHOUT STANDARDS, HOW CAN YOU IMPRESS

"The people who work for you are inventive, energetic, creative and enthusiastic...
except for the 8 hours they work for you!"

I	ndividuals
M	ake
P	eople
R	elax
E	njoy
S	hop
S	pend

IMPRESS is a totally unique, interactive and motivating Customer Service Training Programme.

Moving away from the traditional approach, this training is based around employees strengths; why they were employed, what skills they have shown and do they use them.

To work they must be encouraged to shine, be themselves, focus on their own behaviour and not act like a robot.

Our challenge is to create an environment where your staff don't see it but as work as an extension of their life! Inject the FUN and HUMOUR and you're there!

TARGETS

For individuals to explore their current practice in relation to customer service
Identify and learn what is considered to be best practice in this field
How to use the skills they already have to their full potential
To encourage your customers to return and to spend more!

OUTCOMES

Increase in sales of up to 30%
Happier, more effective and motivated staff team
Returning customers
IMPRESSed customers!
Complete (easy to use) personalised Training Programme
Manual and material

IMPRESS FEEDBACK

'...we embarked on a complete Customer Service Programme which led to an increase not only in Sales but also Staff Motivation. We now look no further when it comes to Staff Management Training.'

'The Loop played a key and significant role in making sure we now have an environment the customer wants to be in.'

'We saw a dramatic increase in sales as a direct result of the training The Loop provided.'

IMPRESS MARKET